Workforce Structure
Nan Shan Life firmly believes that talent is the cornerstone of corporate sustainability. Employees are regarded as dedicated partners who grow alongside the Company and serve with commitment. The Company is devoted to fostering a friendly, fulfilling, and growth-oriented work environment over the long term. We provide employees with market competitive salaries and benefits that are above the median level of the financial and insurance industry and establish a comprehensive career development program to make the workplace a stage for every employee to grow and realize their dreams and work with Nan Shan Life to create a sustainable value and future.
Workforce structure of Nan Shan’s employee
Talent Cultivation and Development
Next-Generation Talent Development
In response to the rise of fintech and big data, Nan Shan Life has developed a new generation talent recruitment program through internal and external recruitment platforms, campus recruitment, and university-industry collaboration. Based on the Company’s business direction, the program strategically recruits talent to support key business development and enhance long term corporate sustainability competitiveness. In recent years, Nan Shan Life has also supported government initiatives to create employment opportunities for youth. In 2024, employees aged under 30 accounted for 59.1% of total new hires.
Internship Program
Since its launch in 2018, the program has successfully trained more than 500 promising students. In 2024, Nan Shan Life expanded its recruitment to 105 interns.
Industry-Academia Collaboration Program
Nan Shan Life’s industry-academia cooperation program is committed to bridging the gap between academic learning and practical application. The company cooperates with various universities to offer professional courses, corporate visits, and campus recruitments, to allow students can get in touch with the industry while still in school and improve their employability.
Management Associate (MA) Program
Since the program’s inception, it has successfully developed six cohorts, comprising a total of 74 management trainees. Of these, 68 have completed the training, representing nearly 2% of the total workforce, with an impressive retention rate approaching 100%.
Talent Empowerment
Nan Shan Life is deeply committed to the cultivation and development of its talent. By integrating both internal and external training resources, the Company has established a comprehensive employee training and development system aimed at enhancing workforce competitiveness and building a foundation for sustainable competitive advantage.
Nan Shan Life has established a structured sustainability training system to enhance ESG expertise and forward-looking capabilities among employees, board members, and senior executives. In 2024, the training programs covered ESG and sustainable finance topics (TNFD, IFRS S1/S2), including a dedicated course for senior executives on “Insurance Governance under Climate and Nature-related Risks.” Starting in 2025, sustainability courses will become a mandatory requirement for managerial promotions. Monthly ESG-themed courses are offered, alongside support for external training and certification. A subsidy program for certifications and course participation will also be introduced in 2025 to further encourage engagement. In 2024, Nan Shan Life provided a total of 19 hours of sustainability transformation training to all employees, with over 16,652 completions of online sustainability courses. The annual investment in the employee sustainability transformation program exceeded NT$20 million. The ratio of expenses allocated to ESG-related underwriting and investment training or education to the total annual training expenditure reached 896.2%.
Talent Attraction and Retention
Remuneration System
Nan Shan Life benchmarks its overall compensation against the median and above of the financial and insurance industry salary surveys. The Company closely monitors market trends and maintains strategic flexibility for key talent to ensure competitive advantage in attracting and retaining talent.
In alignment with government policy to increase salaries for young employees, Nan Shan Life reviews entry-level salary standards annually based on market conditions. In 2024, the starting monthly salary for university graduates is NT$34,000, and NT$36,000 for master’s degree holders. Salaries for specific roles or specialized talents may be flexibly adjusted according to job responsibilities, and all are higher than the statutory minimum wage in Taiwan.
In alignment with government policy to increase salaries for young employees, Nan Shan Life reviews entry-level salary standards annually based on market conditions. In 2024, the starting monthly salary for university graduates is NT$34,000, and NT$36,000 for master’s degree holders. Salaries for specific roles or specialized talents may be flexibly adjusted according to job responsibilities, and all are higher than the statutory minimum wage in Taiwan.
Salary Level Comparison
Note 1: Comparative values for the average regular salary and total average regular salary plus non regular salary are based on the 2024 statistics for the financial and insurance, and property insurance sectors published by the Directorate-General of Budget, Accounting and Statistics, Executive Yuan.
Note 2: Data for average monthly salary of entry-level employee is based on internal analysis by Nan Shan Life and NSGI.
Note 3: Nan Shan issues performance bonuses annually based on company performance, department results, and individual contributions.
Note 4: The statutory minimum monthly wage in Taiwan for 2024 is NT$27,470.
Note 5: The starting salary for recent male and female university graduates is equal; there is no gender-based differentiation.
Note 2: Data for average monthly salary of entry-level employee is based on internal analysis by Nan Shan Life and NSGI.
Note 3: Nan Shan issues performance bonuses annually based on company performance, department results, and individual contributions.
Note 4: The statutory minimum monthly wage in Taiwan for 2024 is NT$27,470.
Note 5: The starting salary for recent male and female university graduates is equal; there is no gender-based differentiation.
Non-Managerial Full-time Employee Salaries
Note 1: The number of full-time employees refers to employees who have completed at least six months of service within the reporting year and do not hold managerial positions.
Note 2: The number of full-time non-managerial employees at NSGI for 2023 was incorrectly reported in the previous year’s report and has been corrected in this edition.
Note 2: The number of full-time non-managerial employees at NSGI for 2023 was incorrectly reported in the previous year’s report and has been corrected in this edition.
Employee Benefits
Nan Shan Life is committed to fostering a happy and supportive workplace. In addition to complying with all labor laws regarding labor insurance, national health insurance, and retirement fund contributions, the Company leverages its core insurance expertise to offer comprehensive group insurance benefits to all employees. These benefits are designed to eliminate personal concerns and enable employees to fully focus on their professional development and career advancement.
Comprehensive Insurance and Care for Employees
Note 1: Applicable only to employees of Nan Shan Life.
Note 2: Spouses and children may join at their own expense, with 2/3 of premiums covered by the Company; parents may also join at their own expense, with premiums fully paid by the employee.
Note 2: Spouses and children may join at their own expense, with 2/3 of premiums covered by the Company; parents may also join at their own expense, with premiums fully paid by the employee.
Heartwarming and Diverse Employee Benefits
In addition to insurance, retirement, employee care, and health support for employees, Nan Shan offers a diverse range of human-centric benefits. These include various employee club activities, monetary gifts for weddings, funerals, and holidays, as well as preferential loan programs.
Note 1: Applicable only to employees of Nan Shan Life.
Note 2: NSGI provides holiday bonuses based on the Welfare Committee’s budget; no fixed amount is set.
Note 3: For NSGI, service anniversary rewards range from NT$6,500 to NT$48,000.
Note 2: NSGI provides holiday bonuses based on the Welfare Committee’s budget; no fixed amount is set.
Note 3: For NSGI, service anniversary rewards range from NT$6,500 to NT$48,000.
Creating a Diverse and Inclusive Workplace
The Company actively complies with international human rights regulations, and is committed to promoting the spirit of “diversity, respect, and inclusion” of human rights and creating a friendly and inclusive working environment. The Company upholds the principle of fair treatment of all employees, respects for different backgrounds, genders, ethnic groups and cultures, and encourages the exchange of diverse perspectives to promote innovation and corporate sustainable development.
Zero Tolerance Policy and Grievance Mechanism
Nan Shan Life actively adheres to international human rights standards and is committed to promoting the values of diversity, respect, and inclusion. We strive to foster a friendly and inclusive workplace environment. Upholding the principle of fair treatment for all employees, Nan Shan respects differences in background, gender, ethnicity, and culture, and encourages open exchange of diverse perspectives to drive innovation and sustainable corporate development.
Employee Experience Survey
In 2024, the Nan Shan Life Employee Experience Survey explored several dimensions, including team dynamics and management style, work value, mental and physical well-being (happiness and stress levels), growth and development, diversity, inclusion, and sense of belonging, workplace environment, and digital technology utilization.
Note 1: Overall satisfaction is measured using a six-point scale.
Healthy and Safe Workplace Care
Nan Shan takes a holistic approach to caring for employees’ physical, mental, and spiritual well-being. We firmly believe that only happy employees can convey on the power of happiness to our clients. With a people-centered mindset, we have built a comprehensive care system to foster a workplace that promotes happiness.
Nanshan Life Insurance leverages systems, regular reports, and communication management mechanisms to remind and assist employees in effective time management, thereby promoting their physical and mental well-being. To strengthen working hour management, Nanshan Life Insurance has also established an overtime management policy. Employees may apply for overtime based on business or project needs, and overtime pay will be issued upon approval by the authorized supervisor.
To effectively prevent occupational accidents and promote employee safety and health, Nan Shan Life has formulated an OSH management plan tailored to our operational risks and the nature of our work. This plan covers all employees, dispatched personnel, and property management center workers (including security guards, cleaning staff, and property management personnel).
In the event of a workplace accident or major occupational incident causing injury or death, immediate action must be taken and reported to the unit supervisor. High-level managers and the safety communication group must be notified in real time via messaging tools. For major incidents, the affected unit must initiate emergency rescue measures. Except for essential first aid, the scene must not be altered without approval from judicial or inspection authorities. An investigation and review must follow, with records submitted to designated safety personnel and the corporate OSH department. The incident must also be reported within 8 hours to the regional labor inspection office via the hotline listed on the Ministry of Labor’s OSH Administration website.
Nan Shan Life has established an Occupational Safety and Health (OSH) Committee composed of eight members, with labor representatives accounting for 37.5% of the committee. Meetings are held quarterly to review, coordinate, and provide recommendations on matters related to workplace safety, health, and employee well-being. Resolutions are submitted to the President for approval and announced accordingly. In addition, OSH personnel and committee members conduct annual hazard identification and risk assessments for office operations and other high-risk tasks, with continuous efforts toward safety and health improvements.
In 2024, Nan Shan Life conducted 58 occupational safety and health training sessions (including fire drills), with a total of 4,026 participants. Additionally, 358 workplace inspections were carried out (including locations used by non-employee), achieving 100% coverage. For high-risk units, secondary inspections were added to ensure continuous improvement. There were 130 improvement suggestions, with an improvement rate of 100%.
Nanshan Life Insurance leverages systems, regular reports, and communication management mechanisms to remind and assist employees in effective time management, thereby promoting their physical and mental well-being. To strengthen working hour management, Nanshan Life Insurance has also established an overtime management policy. Employees may apply for overtime based on business or project needs, and overtime pay will be issued upon approval by the authorized supervisor.
To effectively prevent occupational accidents and promote employee safety and health, Nan Shan Life has formulated an OSH management plan tailored to our operational risks and the nature of our work. This plan covers all employees, dispatched personnel, and property management center workers (including security guards, cleaning staff, and property management personnel).
In the event of a workplace accident or major occupational incident causing injury or death, immediate action must be taken and reported to the unit supervisor. High-level managers and the safety communication group must be notified in real time via messaging tools. For major incidents, the affected unit must initiate emergency rescue measures. Except for essential first aid, the scene must not be altered without approval from judicial or inspection authorities. An investigation and review must follow, with records submitted to designated safety personnel and the corporate OSH department. The incident must also be reported within 8 hours to the regional labor inspection office via the hotline listed on the Ministry of Labor’s OSH Administration website.
Nan Shan Life has established an Occupational Safety and Health (OSH) Committee composed of eight members, with labor representatives accounting for 37.5% of the committee. Meetings are held quarterly to review, coordinate, and provide recommendations on matters related to workplace safety, health, and employee well-being. Resolutions are submitted to the President for approval and announced accordingly. In addition, OSH personnel and committee members conduct annual hazard identification and risk assessments for office operations and other high-risk tasks, with continuous efforts toward safety and health improvements.
In 2024, Nan Shan Life conducted 58 occupational safety and health training sessions (including fire drills), with a total of 4,026 participants. Additionally, 358 workplace inspections were carried out (including locations used by non-employee), achieving 100% coverage. For high-risk units, secondary inspections were added to ensure continuous improvement. There were 130 improvement suggestions, with an improvement rate of 100%.
Health Promotion and Wellness Initiatives
To enhance employees’ physical, mental, and spiritual well-being, Nan Shan designs a wide array of diverse health promotion programs and activities each year. These initiatives aim to cultivate an engaged and vibrant workforce, encouraging employees to stay active and mindful of their health.
Employee Assistance Program (EAP)
Nan Shan Life collaborates with the external professional counseling organization, Hsinchu Lifeline Association, to implement the “Mind Care Room” Employee Assistance Program (EAP). Leveraging the partner’s extensive support system, service locations throughout Taiwan, and a network of hundreds of professional consultants, the program provides employees with 24-hour toll-free hotline access (0800) and individual counseling services. Employees may apply for counseling sessions based on their personal needs, enabling them to relieve stress from both work and personal life, strengthen their psychological resilience, understand underlying issues, and explore appropriate solutions at their own discretion.
In addition, we invited consultants from various fields to offer online health seminars to proactively promote EAP services and safeguard employee well-being. Since the program‘s inception in 2016, the employees has used EAP services a total of 544 employee visits. Participation in the “Health Care Lecture Series” has totaled 309 attendees, and achieved an average satisfaction score of 5.7 out of 6 in 2024.
EAP Inbox： eapc@eapcenter.org
In addition, we invited consultants from various fields to offer online health seminars to proactively promote EAP services and safeguard employee well-being. Since the program‘s inception in 2016, the employees has used EAP services a total of 544 employee visits. Participation in the “Health Care Lecture Series” has totaled 309 attendees, and achieved an average satisfaction score of 5.7 out of 6 in 2024.
EAP Inbox： eapc@eapcenter.org
Compassionate Listening Channels
To listen to and address employee concerns, Nan Shan Life has established multiple communication platforms to collect employee feedback, suggestions, or complaints. All submissions are handled with strict confidentiality and responded to respectfully, cultivating a workplace environment based on mutual respect, equality, and open communication. These efforts strengthen employee engagement and sense of belonging.
In 2024, Nan Shan Life received 23 employee suggestions. Each was met with a proactive and empathetic response, reflecting the company’s commitment to open communication and employee well-being, with a 100% response rate.
Employee Grievance Hotlines：
Nan Shan Life +886-2-8758-8330
NSGI +886-2-7726-8633
Employee Communication Mailboxes：
Nan Shan Life NS-HumanResourcesCommunication@nanshan.com.tw
NSGI NSGI-HRCommunication@nsgeneral.com.tw
In 2024, Nan Shan Life received 23 employee suggestions. Each was met with a proactive and empathetic response, reflecting the company’s commitment to open communication and employee well-being, with a 100% response rate.
Employee Grievance Hotlines：
Nan Shan Life +886-2-8758-8330
NSGI +886-2-7726-8633
Employee Communication Mailboxes：
Nan Shan Life NS-HumanResourcesCommunication@nanshan.com.tw
NSGI NSGI-HRCommunication@nsgeneral.com.tw
