ESG | Nan Shan Life

Nan Shan Life is shifting from post-claim compensation to preventive health management. Through health promotion, preventive medicine, and digital tools, it encourages policyholders to manage their health, reduce disease risks, and improve quality of life, while using insurance spillover mechanisms to incentivize healthy behaviors.

Personal
Health

Through Health Guardian, Nan Shan Life goes beyond traditional post-claim insurance by integrating health promotion, medical care, and daily health management resources. It provides personalized health services and builds lifecycle-based support networks to enhance policyholders’ quality of life and health resilience, advancing the vision of health for all and sustainable well-being.

Lifestyle
Health

Extends traditional group insurance coverage to health promotion and preventive management. Through data analytics, digital tools, and tailored health solutions, it helps companies enhance employee well-being and talent retention, while building a safer, healthier, and more resilient workplace.

Corporate
Health

Enhances access to insurance protection, supports rural healthcare, promotes dementia-friendly initiatives, and fosters cross-sector collaboration to reduce gaps in protection and health resources, building a more inclusive and accessible social support network for health for all and sustainable shared good.

Social
Health

Reduces climate risks through science-based carbon reduction targets, renewable energy transition, and low-carbon operations, while leveraging financial influence to drive green transition and climate adaptation with value chain partners, building a sustainable future where people and the environment thrive together.

Environmental
Health

New spillover insurance policy sales reached 510,000 in 2025

Personal Health

Ranked among the top 25%in the Financial Supervisory Commission's Fair Treatment Principles Assessment
Achieved a claims service satisfaction rate of 98.12% in 2025
Pioneered the simplification of long-term care claims procedures; policyholders no longer need to visit hospitals repeatedly for documentation starting from the fifth claim payment
Launched the industry’s first “Happiness Memory Whole Life Health Insurance,” which provides comprehensive lifetime protection for mild dementia across all stages

Expanded the Health Guardian Circle to 50 partner organizations, delivering over 590,000 youth service interactions

Lifestyle Health

Introduced four value-added services, including “Remote Health Management,” “ Cancer Care Services,” “Healthy Living Map,” and “Dementia Long-Term Care Navigation”
Accumulated 3.94 million visits to the Health Guardian Circle platform
The Health LOHAS Map recorded 64,533users in 2025, bringing cumulative users to over 270,000
BAM Vitality Program reached 150,000 members, with a cumulative total of 105.5 billion steps recorded in 2025

Obtained ISO 45001 Occupational Health and Safety Management System certification

Corporate Health

Obtained ISO 45001Occupational Health and Safety Management System certification, establishing a systematic workplace safety and health mechanism
Achieved a 94% employee health examination rate among Nan Shan Life’s internal staff in 2025
A total of 66 employees from Nan Shan Life and Nan Shan General Insurance applied for maternity subsidies in 2025
As of the end of 2025, the cumulative number of insured individuals under microinsurance group policies reached 193,915

The overall value of total social investment was approximately NT$210 million

Social Health

Total social investment value reached approximately NT$210 million
Through group and collective microinsurance injury policies, donated insurance premiums amounting to NT$21.52 million in 2025, providing protection to 111,000 underprivileged individuals
The “Care for Remote Indigenous Villages Program” reached 10 indigenous tribes in 2025, and served over 32,000 residents in indigenous communities
The “Dementia Care Navigation” system recorded a cumulative usage of over 66,000 times

Carbon emissions from owned operations decreased by 34.17% from the base year in 2025

Environmental Health

Received the 2025 Global Real Estate Sustainability Benchmark (GRESB) - Five-Star Award,Green Star Award, and Excellence Award
Taipei Nan Shan Plaza obtained dual SmartScore Gold and WiredScore Platinum certifications for smart buildings
Received the “Excellence in Leadership Award” under the Buying Power Social Innovation Procurement Incentive Program
Conducted the first supplier sustainability assessment in 2025, with a focus on green procurement
Introducing the Nature-related Financial Disclosures (TNFD) framework