Towards the Benchmark of Sustainable Management
We are committed to build a sustainable future
with the core value of a public service provider.
H.E.A.R.T.
Being a provider of public services, Nan Shan Life has served its clients and cared for society based on the philosophy of “making earnest commitments and taking protective actions.” Nan Shan promises to protect a sustainable future and create sustainable hope with concrete actions.
With innovative InsurTech, we have been
proactively developing innovative
insurance products with the spillover
effect of health and established Health
Protection Circle that empower our
customers to embrace healthy lifestyles.
Health
Nan Shan has long been committed to
creating a friendly and happy workplace.
We provide competitive salaries and
benefits, offering a platform that
facilitates growth for all.
Talent
Nan Shan promotes e-policies and
self-owned building solar power systems,
and has organized the “Nan Shan Ocean
Protection Action" for 11 consecutive
years.
Earth
Nan Shan continues to enhance internal
regulations related to corporate
governance, emphasize on information
security. We internalize the principles of
responsible investment to drive
low-carbon transformation.
Reliability
Nan Shan provides comprehensive
protection and services for
disadvantaged groups. We work together
with hospitals, employees and partners,
let more people get proper care.
Action for Good
ESG Achievements
Nan Shan Life is committed to promoting sustainable development, actively responding to the 11 United Nations Sustainable Development Goals that are closely related to Nan Shan Life's core competence.
Paperless Policy and E-Process
Reduced
389 t-CO2e
Environment
  • Comprehensively introduced three major environmental sustainability management systems: ISO14064-1、ISO 14001, and ISO 50001
  • Completed greenhouse gas inventories of all business locations in Taiwan with a 100%coverage rate
  • Launched the green power system at Nan Shan Education & Training Center with carbon reduction equivalent to 106 metric tons
  • Obtained the Carbon Footprint Label for Life Insurance Services issued by the EPA again, and obtained permission to use the Carbon Reduction Label by meeting the standard of reducing carbon footprint by3% or more within 5years
  • Subsidiary Nan Shan General Insurance became the first financial company to receive Carbon Footprint Labels for property insuranceand e-policies
Medical Care Program and Microinsurance
Served over
340,000 people
Social
  • Average salary for internal staff raised 3.8%
  • Key talent retention rate was 95%
  • Fully subsidized vaccination insurance for new employees at a coverage rate of 84.5%
  • More than 9,500 volunteers participated in volunteer services
  • Nan Shan Charity Fund Medical Care Program and microinsurance served a total of over 340,000 people
  • The total number of partners of the Health Protection Circle reached 43, while the total number of service recommendation exceeded 70,000
  • Both the numbers of new spillover-effect insurance policies and long-term care insurance policies sales continued to ranked No.1 in the industry
ESG Evaluation prior to
Include Equity Investment Targets and
Increase of quota for fixed income holdings
100% implementation
Governance
  • The Board of Directors’ annual performance appraisal score was 98 with an Excellent rating
  • Obtained “ISO 22301:2019 Business Continuity Management System” and “ISO 27001:2013 Information Security Management System” verification certifications
  • The ombudsman rate was the lowest among medium and large life insurance companies in Taiwan
  • Average satisfaction rate for policy services was 99.95%
  • 100%implementation of ESG evaluation prior to include equity investment targets and increase of quota for fixed income holdings
  • Attended all shareholder meetings of invested domestic companies with 100% attendance rate and 100% voting rate
Honors and Recognitions
NT$ 5.28 trillion
Total Assets

Sustainability
Exemplary Corporations
Ranked 44th among Top100 in the "Taiwan Corporate Sustainability Awards"
Best CSR Insurance
Company in Taiwan
Recognized by Global
Business Outlook
9 consecutive years
The "Best Life Insurance Company
in Taiwan" recognized by Global
Banking & Finance Review
Leading Records
  • Honored as the "Best Health Insurance Company of the Year" in the prestigious “Asia Insurance Industry Awards” by Asia Insurance Review, a highly reputable financial media magazine in the Asia-Pacific region.
  • Received the esteemed title of "Best Life Insurance Company in Taiwan" for 6 consecutive years from International Finance Magazine.
  • First-time inclusion as "Taiwan’s Top 100 Sustainability Exemplary Corporations" and ranked 44th in the "Taiwan Corporate Sustainability Awards", receiving the "Sustainability Reporting Award" for 9 consecutive years.
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Videos
Nan Shan Ocean Protection Action